in the psychology of workplace productivity"
Alain Pinel Real Estate
|"Bill Cole is a mind guru... he is among
the elite mental game peak performance experts in this country."
American Society Of Anesthesiologists
|"Bill Cole has developed a comprehensive
mental training program aimed at promoting peak performance...Cole
can repair your attitude."
San Jose Mercury News
Are You Winning the Customer Service Game?
Discover Your Personal Service Excellence in This
The Mental Game of Customer Service™
Getting Inside The Customer Service Performance
service champions are the front-line warriors of any organization.
They maintain superb relationships with customers. They create an
outstanding customer service experience. They handle challenges
beautifully and perform to their potential-on command. You can do
these things and more when you learn the mental game success strategies
of superstars from the world of business, sports and the arts. This
program gives you the performance secrets they use that will dramatically
impact your ability to handle customer service situations with tact,
diplomacy and a champion's mental game.
You will learn how to develop a self-coaching success system, how
to develop inner self-motivation, how to create a peak performance
zone to deal effectively with difficult customer issues in real
time, and how to ultimately reach more of your potential. The
Mental Game Of Customer Service provides a master success blueprint
for realizing your excellence in the workplace. You can do all this
and more when you learn the mental game powers top achievers utilize
to get ahead. You will boost your confidence, your effectiveness
levels and your ability to sustain success for the rest of your
For audiences who want a content-rich, nuts and bolts program, The
Mental Game Of Customer Service provides fascinating stories
and success strategies about being an outstanding service provider.
You will hear about new trends, best practices and craft strategies
for bringing them to life in your work world.
You will learn many of the approaches that world-class customer
service professionals use to build and maintain superb customer
relations. You'll build a mental game toolkit of communication and
conflict resolution skills that you will begin using immediately
and will use repeatedly over your lifetime. Here are some more of
the powerful benefits you'll receive from this entertaining and
- Learn how to avoid or handle conflict situations and stay
on track mentally and emotionally.
- Ignite your inner mission to serve others so you maintain
high levels of motivation -- every day.
- Learn how to enter the zone -- that magical mental flow
state -- to perform to your potential.
- Craft a powerful self-coaching system to help you continually
improve over your lifetime.
- Build the winning confidence that can help you handle any
situation that comes your way.
In this program Bill Cole teaches you the mental
game skills of world-class performers, just as he has for major
corporations, for the top collegiate athletic programs in the US,
and for world-class professional athletes and coaches. You will
learn the secrets of applying these skills to your world of customer
Available as a breakfast, luncheon or dinner keynote speech, or
as a half-day or full day interactive workshop, The Mental Game
Of Customer Service can be fully customized for your group's
needs. Organizations can use this program in retreats, meetings,
team sessions and more.
Your Service Leader is Bill Cole, MS, MA
- Bill is a leading expert in the world of peak performance. He
has been a professional coach for over 30 years, including big-time
college athletics and major-league pro sports. He's a published
book author, with over 300 articles to his credit.
Ask about these other winning programs: Winning
the Mental Game of Selling, Winning
the Mental Game of Team Building, Winning
the Mental Game of Golf, The
Mental Game of Speaking, Winning
the Mental Game of Life, Stop
Stress And Banish Burnout For Sustainable Self-Renewal, Influencing
Skills for Leaders and Coaching
for Communication Excellence.
To book this program, or for more information,
please contact us today.
Download a PDF
format, printer-friendly one-sheet describing this program.